Privacy Policy

1. Overview & Scope

This Privacy Policy describes how PaniKar collects, uses, stores, and protects personal information provided by Users (Customers, Service Providers, and Business Providers) during platform testing and commercial operation in Mysuru, Karnataka, India.

2. Information Collected

We may collect information necessary to facilitate booking matching and compliance:

• Account Details: Name, phone number, email address, and service address.
• Provider Verification Data: Government ID details, trade certificates, and professional credentials required for platform onboarding.
• Transaction Data: Booking timestamps, agreed quotation records, invoices, and payment reference identifiers.
• Location Information: Geographic location data used solely during active home service dispatch and navigation.

3. How Information Is Used

Information collected is utilised to:

• Facilitate direct booking requests between Customers and appropriate Providers.
• Verify identity and professional credentials in compliance with applicable platform integrity guidelines.
• Generate transparent itemised bills and statutory transaction invoices.
• Provide customer assistance and dispute resolution support.

4. Data Protection & Confidentiality

PaniKar does not sell or rent personal information to third-party advertisers. Data is encrypted in transit and stored securely following applicable information security best practices.

5. Contact for Privacy Inquiries

For inquiries regarding data handling or draft policy feedback, please reach out to: support@panikar.app.